SWMBH Customer Services Handbook
Since March 24, 2020, in accordance with Executive Order 2020-21 issued by Governor Gretchen Whitmer, Woodlands Behavioral Healthcare Network has temporarily altered the manner in which we are delivering services to the citizens of Cass County. Many of our medical, therapeutic, and habilitation services are taking place telephonically or via telemedicine. We will remain available for face-to-face interventions for members of our community who are experiencing a psychiatric crisis or who are at risk of psychiatric hospitalization or relapse.
We understand the rapid spread of COVID-19 is causing fear and anxiety for many of our fellow Cass County residents. If you would like to speak to a mental health professional about any fears you may be experiencing, we encourage you to call our office at (269) 445-2451. You will be asked to provide your name, birthdate, and a return telephone number. Our mental health staff will make every effort to provide “same day” return telephone calls. Our goal is to give people strategies to help them cope with the fear and anxiety surrounding this virus, on a non-emergency basis.
The causes of suicide are complex and determined by multiple combinations of factors, such as mental illness, substance abuse, painful losses, exposure to violence, and social isolation. Warning signs that may mean someone is at risk include:
- Talking about wanting to die or kill oneself
- Looking for a way to kill oneself
- Talking about feeling hopeless or having no reason to live
- Talking about feeling trapped or being in unbearable pain
- Talking about being a burden to others
- Increasing the use of alcohol or drugs
- Acting anxious or agitated; behaving recklessly
- Sleeping too little or too much
- Withdrawing or feeling isolated
- Showing rage or talking about seeking revenge
- Displaying extreme mood swings
The risk is greater if the behavior is new, or has increased, and if it seems related to a painful event, loss, or change.
If you believe someone may be thinking about suicide:
- Call 911, if danger for self-harm seems imminent.
- Ask them if they are thinking about killing themselves. (This will not put the idea into their head or make it more likely that they will attempt suicide.)
- Listen without judging and show you care.
- Stay with the person (or make sure the person is in a private, secure place with another caring person) until you can get further help.
- Remove any objects that could be used in a suicide attempt.
Everyone has a role to play in preventing suicide. For instance, faith communities can work to prevent suicide simply by fostering cultures and norms that are life-preserving, providing perspective and social support to community members, and helping people navigate the struggles of life to find a sustainable sense of hope, meaning, and purpose.
Free online access to confidential, personalized help; using evidence-based resources to better manage depression, anxiety, and substance use disorders while improving overall well-being.
Available for all Cass County residents.
Prescription Drug Drop Boxes
Residents living in Dowagiac and Edwardsburg now have an easy way to dispose of unused or expired medication within their medicine cabinets — and to ensure they never fall into the wrong hands.
New prescription drug drop boxes will be located at the following locations:
- Dowagiac Police Department, 241 S. Front St., Dowagiac, from 8:30 a.m. to 5 p.m. Monday through Friday.
- Family Fare, 56151 M-51, Dowagiac, 6 a.m. to midnight, seven days a week.
- Pokagon Tribal Health Center, 58620 Sink Road, Dowagiac, 7:30 a.m. to 5 p.m. every Monday, Tuesday, Wednesday and Friday, and 7:30 a.m. to 7 p.m. on Thursdays.
- Edwardsburg Police Department, 26296 E. Main, Edwardsburg, 8:30 a.m. to 2:20 p.m. Monday through Thursday, and 8:30 a.m. to 1:30 p.m. on Fridays.
These new boxes will join the existing drug collection box located inside the Cass County Sheriff’s Office in Cassopolis. Similar to how that box functions, any medication collected at these four new spots will be gathered by local police officers and sent to a disposal facility, where they will be safely destroyed. way to dispose of unused or expired medication within their medicine cabinets — and to ensure they never fall into the wrong hands. These new boxes will join the existing drug collection box located inside the Cass County Sheriff’s Office in Cassopolis. Similar to how that box functions, any medication collected at these four new spots will be gathered by local police officers and sent to a disposal facility, where they will be safely destroyed. C.A.S.S.